Apple officially confirms that its last year’s iPhone X and 13-inch MacBook Pro (non touch bar) units have known hardware issues.
The company said that the iPhone X’s display isn’t as responsive to touch as it’s supposed to be. According to Apple’s support page, the iPhone X’s screen, or some part of the screen fails to respond to a user’s touch. In some cases, the screen reacts even when the user hasn’t touched it.
Apple said that customers with eligible iPhone X handsets can have their display unit replaced for free at their nearest Apple retail store or any Apple Authorized Service Center. Sources also suggest that iPhone X users have been complaining of the screen issue for months. The iPhone X was launched last year and has now been discontinued after the release of the latest iPhone XS, iPhone XS Plus, and iPhone XR.
As for the 13-inch MacBook Pro, Apple said that some units might have a glitch that leads to loss of data or in some cases, complete hard drive failure. However, the company also notes that MacBook Pro units sold between June 2017 and June 2018 with 128GB and 256GB of storage and without Touch Bar might have the issue causes loss of data or drive failures.
The company also added that customers with eligible devices can get both issues fixed at their nearest Apple retail store or any Apple Authorized Service Centre for free. The company also added that customers with faulty iPhone X and MacBook Pro (non Touch Bar) units should get their devices repaired as soon as possible. To find out if your MacBook Pro is eligible for a free service, just enter your device’s serial number on Apple’s official support page.
