Dell has revealed that a cyber attack was detected in early November, and the company has now reset all customer passwords in order to avoid possible data breach.
The company is yet to find any solid evidence of customer information being stolen from their servers, but they did suggest there’s a chance that their personal data could be at a risk.
“On November 9, 2018, Dell detected and disrupted unauthorized activity on its network attempting to extract Dell.com customer information, which was limited to names, email addresses and hashed passwords,” says Dell.
As a precaution, the company has reset all customer passwords to protect personal information. In fact, the company has asked all users to go through a multi step authentication process to get access to their accounts as a safety measure. All customers will get a notification by default to reset their passwords when they try to log into their accounts via Dell.com.
“Dell cybersecurity measures include the hashing of our customers’ passwords and a mandatory Dell.com password reset. Hashed passwords, along with the password reset, limit exposure of customers’ account information. Customers are encouraged to change passwords for other accounts if they use the same password for their Dell.com account,” further added Dell.
Interestingly, the company was tight lipped about the attack and disclosed it 20 days later only after the investigation was over. The reason being that they wanted independent digital forensics agencies to finish the investigation before disclosing it to the public.
According to Dell, the online services that were disprupted by the mass password reset were Dell.com, Global Portal, Premier, and support.dell.com
