Tag: iPhone X

An iPhone X user has claimed that the smartphone exploded after it was updated to iOS 12.1. According to the owner, his iPhone X first emitted grey smoke and eventually burst into flames. The owner, Rocky Mohamadali, posted on Twitter that his iPhone X became alarmingly hot and all of a sudden exploded after it was updated to iOS 12.1.

The iPhone X in question was bought in early January and was working fine, until the explosion. The owner also claims that he was using genuine accessories that came bundled with his iPhone X, including the official Apple Lightning cable and charger. He, however, also stated that at the time of explosion his device was not plugged into the charger.

“This year early January I bought the iPhone and have been using it normally. Dark grey smoke started coming from the phone. The update was completed and as soon as the phone turned on it started to smoke and caught fire,” explained Mohamadali.

As expected, the owner has reached out to Apple and the company has asked him to ship the device for further investigation. Apple is yet to release an official statement regarding the incident. Though Apple’s official support page on Twitter did respond to Mohamadali’s Tweet with the message,” That’s definitely not expected behaviour”.

That's definitely not expected behavior. DM us, so we can look into this with you: https://t.co/GDrqU22YpT

— Apple Support (@AppleSupport) November 14, 2018

No additional details are available regarding the issue. Though it doesn’t appear to be widespread problem as this is the first such incident about the iPhone X. Also, given the fact that Apple is rather strict about its QA procedure, we aren’t going to witness a Galaxy Note 7-like fiasco.

Apple officially confirms that its last year’s iPhone X and 13-inch MacBook Pro (non touch bar) units have known hardware issues.

The company said that the iPhone X’s display isn’t as responsive to touch as it’s supposed to be. According to Apple’s support page, the iPhone X’s screen, or some part of the screen fails to respond to a user’s touch. In some cases, the screen reacts even when the user hasn’t touched it.

Apple said that customers with eligible iPhone X handsets can have their display unit replaced for free at their nearest Apple retail store or any Apple Authorized Service Center. Sources also suggest that iPhone X users have been complaining of the screen issue for months. The iPhone X was launched last year and has now been discontinued after the release of the latest iPhone XS, iPhone XS Plus, and iPhone XR.

As for the 13-inch MacBook Pro, Apple said that some units might have a glitch that leads to loss of data or in some cases, complete hard drive failure. However, the company also notes that MacBook Pro units sold between June 2017 and June 2018 with 128GB and 256GB of storage and without Touch Bar might have the issue causes loss of data or drive failures.

The company also added that customers with eligible devices can get both issues fixed at their nearest Apple retail store or any Apple Authorized Service Centre for free. The company also added that customers with faulty iPhone X and MacBook Pro (non Touch Bar) units should get their devices repaired as soon as possible. To find out if your MacBook Pro is eligible for a free service, just enter your device’s serial number on Apple’s official support page.