Multiple reports surfaced last week suggesting that Nintendo is letting users exchange their Switch units for the upgraded model for free. According to various reports, customers in the U.S. and Canada can exchange their current Switch for a new one, if purchased after July 17.
However, a new report by The Verge notes that there’s no official exchange program for Switch. In a statement, a spokesperson for Nintendo stated that the company ‘do not have a Nintendo Switch exchange program.’
With that said, it appears Nintendo Switch owners can still swap their Switch units for the improved model, which now offers a better battery life of up to nine hours. Key sources indicate that Nintendo is still welcoming exchange requests.
First reported via a user on Reddit, eligible customers will need to contact Nintendo customer care and will have to pay for shipping the shipping costs. Even Polygon reported that they got in touch with a Nintendo representative and confirmed that the trade-in offer was indeed eligible.
Get in touch with Nintendo customer care
Besides, even Nintendo’s spokesperson’s statement seems to suggest that you can trade-in your current Switch for a new one. “We always want players to enjoy their Nintendo Switch systems, and if anything ever gets in the way of that, we encourage them to visit http://support.nintendo.com for support, or to contact our consumer support team.”
The new model has a superior battery life, nearly twice the original Switch. Besides, Nintendo claims that games like The Legend of Zelda: Breath of the Wild can be played for five-and-a-half hours compared to the original model’s three. Nintendo will also be releasing the Switch Lite later this fall, which can be used in conjunction with a TV.
